Terms of Use

1. About these terms

These terms of use ("these Terms") set out how Puzzle Lounge - the website puzzlelounge.app, the games played there such as sudoku (nanpure), jigsaw puzzles, minesweeper, tangram, nonogram, the loop puzzle, pentomino and Color Link, and its smartphone app (the "Service") - provided by NagiLab ("we"), is to be used. Anyone who uses the Service (a "user") is taken to have agreed to these Terms.

2. The Service

The Service can be played free, without signing up. Some features are opened by the paid Lounge Pass or by tickets. Ads are not shown with the paid Lounge Pass or No Ads.

Minors must have a parent's or guardian's consent before using paid services.

3. Signing in with Google

Signing in with a Google account lets you play with the same name, level and records on other devices. Signing in is needed to subscribe to the Lounge Pass or No Ads.

You are responsible for looking after your own Google account.

4. The Lounge Pass and No Ads (paid services)

The Lounge Pass is a subscription that shows no ads in any game and opens each game's paid features without tickets. No Ads is a subscription that only stops ads in every game; paid features, tickets and hints are as for free play. Prices, payment, the free trial, the founding member price, plan changes, cancellation and refunds are as set out in the Legal Notice.

The founding member price applies to those who subscribe to the Lounge Pass by 31 December 2026 (Japan time), for as long as that subscription continues, including switching between monthly and yearly. Subscribing again after cancelling, or changing to No Ads, is at the usual price.

Paid services renew automatically until cancelled. There is one subscription per account; you can change plan or cancel at any time from "Manage subscription" in your account.

Deleting your account cancels any paid service at the same time, and the rest of its period can no longer be used.

From the EEA, the UK and Switzerland, you agree when subscribing that the service starts at once and that your 14-day right of withdrawal is lost.

What the Lounge Pass includes may change to improve the Service. If paid features are reduced significantly, we will announce it in the Service at least 30 days beforehand; you can cancel at any time until then.

5. Tickets

Tickets are given free to users signed in with Google - each day, for watching ad videos, for clearing the daily puzzle and so on - and are used up to open some features. Tickets are not sold, and cannot be exchanged for money or goods or passed to other users. How many can be held, how many are given and where they can be used are set by us and may change.

6. Prohibited conduct

Users must not:

• break the law or public order and morals;
• pretend to be someone else, or infringe others' rights (copyright, portrait rights, privacy and so on);
• use names or content that are hurtful, discriminatory, obscene or offensive;
• cheat with programs or tools, or tamper with records or rankings;
• put excessive load on the Service's servers or network, or access them without authorisation;
• use the Service for commercial purposes without our permission;
• do anything else similar to the above that disrupts the Service or other users' use of it.

Where we judge that a user has done any of these, we may change their name, remove records or ranking entries, or stop their use of the Service. Fees already paid are not refunded when use is stopped, unless it was stopped by our mistake.

7. Intellectual property

The rights in the Service's programs, designs, images, text, puzzles and the like belong to us or to the third parties who rightfully hold them. Users may not copy, alter or distribute them beyond enjoying the Service personally, except that pages and features the Service provides for printing or sharing may be used as they describe.

8. Exclusion of anti-social forces

Users promise that they are not members of, or connected with, organised crime groups or similar anti-social forces. If we judge that a user breaks this promise, we may stop their use of the Service without notice.

9. Changes to, interruption and end of the Service

We may change the Service, or interrupt it for a while for maintenance or faults. Except in an emergency, we will announce major changes in the Service beforehand. If the Service is to end, we will announce it in the Service beforehand; if a paid service is to end, we will also say what happens to periods already paid for.

10. Disclaimer

We do not guarantee that the Service is free of faults, that records will never be lost, or that it works on every device. Records of users who are not signed in may be lost, for example when browser data is cleared.

Where damage arising from use of the Service is caused by our intent or gross negligence, we compensate it. Where it is caused by our ordinary (slight) negligence, we compensate only direct and ordinary damage, up to the amount the user paid us in the 12 months up to the month the damage occurred, or 1,000 yen if that is less.

11. Personal information

Users' information is handled as set out in the Privacy Policy.

12. Changes to these Terms

We may change these Terms where the change is in users' general interest, or where it does not go against the purpose of the Service and is reasonable in light of why it is needed and what it is. We will announce the new terms and the date they take effect, in the Service or on this page, before that date.

13. Governing law and jurisdiction

These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction in the first instance over any dispute about the Service.

14. Contact

NagiLab
Email: support@puzzlelounge.app