Legal Notice
Notice under Japan's Specified Commercial Transactions Act, for Puzzle Lounge's paid services, the Lounge Pass and No Ads. 日本語
Effective: October 8, 2026. Updated: November 2, 2026. This is a translation: if it and the Japanese version differ, the Japanese version prevails.
| Seller | NagiLab (sole proprietor) The seller's name is disclosed without delay on request. |
|---|---|
| Person responsible | Disclosed without delay on request. |
| Address | Nishi-Shinjuku Mizuma Bldg. 2F, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan |
| Telephone | Disclosed without delay on request. Please contact us by email. |
| support@puzzlelounge.app | |
| Services | Lounge Pass: a subscription that shows no ads in every game of Puzzle Lounge (puzzlelounge.app) and opens each game's paid features without tickets. No Ads: a subscription that only stops ads in every game of Puzzle Lounge. Paid features, tickets and hints are as for free play (videos for tickets can still be watched if you wish). |
| Prices | Lounge Pass: ¥500 a month / ¥5,000 a year (tax included) Lounge Pass (founding member price): ¥300 a month / ¥3,000 a year (tax included) No Ads: ¥250 a month / ¥2,500 a year (tax included) No Ads is not open to new subscriptions at the moment. Those who already have it keep it as before. Prices are set in Japanese yen. At checkout, Stripe shows the amount in your own currency and charges it in that currency (its exchange rate includes a conversion fee of about 2 to 4%); you may choose to pay in yen instead. |
| Founding member price | Those who subscribe to the Lounge Pass by 31 December 2026 (Japan time), including those who began with the free trial, get the founding member price, for as long as that subscription continues, including switching between monthly and yearly. Subscribing again after cancelling, or changing to No Ads, is at the usual price. Once per Google account. |
| Other charges | Internet connection and data charges for using the Service are the customer's. |
| Free trial | First-time Lounge Pass subscribers can try it free for 7 days (once per Google account). Cancelling during the free trial costs nothing. No Ads has no free trial. |
| Payment | Credit or debit card (payments are processed by Stripe) |
| When payment is taken | When you subscribe; with a free trial, on the day it ends. After that, automatically on each renewal date, monthly or yearly. |
| When the service is provided | As soon as subscribing is complete. |
| Term and automatic renewal | Monthly plans run for a month and yearly plans for a year, and renew automatically until cancelled. One subscription per account. |
| Changing plan | From "Manage subscription" you can switch between No Ads and the Lounge Pass, and between monthly and yearly. The difference from the day of the change is prorated. |
| How to cancel | At any time, from "Manage subscription" under "Lounge Pass" in the account screen opened from your nameplate in Puzzle Lounge. After cancelling, you can use the service until the end of the period paid for. Deleting your account cancels at once, and the rest of the period can no longer be used. |
| Returns and refunds | As a digital service, payments are not refunded, including the rest of a yearly plan cancelled early - except where we could not provide the service because of our own fault. For subscriptions from the EEA, the UK and Switzerland, you agree that the service starts when you subscribe, and the 14-day right of withdrawal is lost. |
| Requirements | The latest Google Chrome, Safari, Microsoft Edge or Firefox |